Frequently Asked Questions

You have questions, we have answers.

Wireless Internet FAQs

How does Colorado Central Telecom's Internet service work?

Our towers beam Internet service to a dish on your house, which is connected to a Wi-Fi router that provides online access. Your Internet traffic travels back and forth from the Wi-Fi router, dish and tower, allowing you to stream movies, connect on social media and surf the web.

This network of backhaul, towers and on-site equipment is called fixed wireless Internet service. For more information, please visit our Wireless Internet page.

Am I covered by your network?

Colorado Central Telecom’s network covers portions of Chaffee, Lake, Custer, Fremont, and Huerfano counties. Our flexible fixed wireless network is able to offer Internet to many areas left unserved by other providers. However, our coverage is not ubiquitous.

Subscribers must have line of sight from their home to a Colorado Central Telecom tower — literally. If you can see one of our towers from your home, and are within a serviceable range (usually under 10 miles) and without interference or other foliage obstructions, chances are good that Colorado Central Telecom can provide you with Internet service.

If you do not have line of sight, Colorado Central Telecom may not be able to serve you. In instances where terrain or foliage is blocking Colorado Central Telecom’s signal, we will evaluate the area to determine if special equipment or other network upgrades would be required to provide you with Internet.

Can you improve service for my cell phone?

Colorado Central Telecom does not provide cellular phone service, and our network is completely separate from those operated by mobile phone providers. For assistance with your cell phone, please contact your cellular service provider.

Are you a satellite service?

Colorado Central Telecom does not use satellites to provide Internet service. Instead, we use powerful fixed wireless technology to beam the Internet straight to your house. If you have line of sight to one of our towers, we can get you connected.

Colorado Central Telecom Voice FAQs

What standard features come with Voice service?

Colorado Central Telecom’s voice service includes unlimited local and long-distance calls to the US and Canada, and over 35+ advanced calling features, such as caller ID, call waiting, call forwarding, and voicemail. You can also keep your existing phone number or get a new local number. It’s up to you!

Can I keep my existing number if I switch to Colorado Central Telecom Voice?

Yes! When you sign up for Colorado Central Telecom Voice, just notify customer service that you’d like to port your number. You’ll have to fill out a form authorizing the transfer, but we’ll take care of the rest.

Just make sure that you keep your existing phone service active until your number has been ported to Colorado Central Telecom Voice.

What is VoIP?

Voice over Internet Protocol (VoIP) may sound complicated, but our voice service is used in the same way as traditional telephones. You don’t have to get a fancy new phone to use Voice. Just plug your regular landline phone into our analogue telephone adapter (ATA), and voila! Your voice signals are converted into data so they can be transmitted over the Internet, and you have phone service over the same reliable network as your Internet. 

What's the difference between voice service and regular landline phone service?

Whereas landline phone service uses a network of telephone wires, Colorado Central Telecom Voice calls are carried over the Internet.

How reliable is Colorado Central Telecom's voice service?

The reliability of our network is our highest priority, but if you lose your Internet connection because of a power outage at your home, your Internet and voice services will not work.

You can protect against this by purchasing an inexpensive uninterruptible power supply (UPS), which provides a battery backup for your equipment. Voice service can also be affected by network outages.

How will my voice service be delivered?

Colorado Central Telecom will provide you with a small box called an Analog Telephone Adaptor, or ATA. This box will be delivered by mail with instructions or delivered by the field technician if you set up voice service and Internet at the same time.

Your Internet service plugs in on one side and your phone plugs in on the other side. Just connect your regular landline phone into the ATA and use it as usual.

Do I have to subscribe to Colorado Central Telecom Internet to get Colorado Central Telecom Voice?

No. Voice service runs over the internet, so you must have an internet connection to use it. That internet connection can be provided by Colorado Central Telecom or another provider.

Does Colorado Central Telecom Voice support E911?

Colorado Central Telecom’s voice service does support E911, but there are some important differences to be aware of in the event of an emergency because power failures and Internet outages will affect your ability to dial 911.

  • As with all VoIP delivered phone services, Colorado Central Telecom Voice may not work during a power outage. This can be prevented by purchasing a battery backup, also called an uninterruptible backup power supply (UPS).
  • Your voice service operates over the same network as your Internet service. As such, your voice service will not function in the event of an Internet outage or other service interruption, even if the battery backup is working.
  • If you move your analogue telephone addapter (ATA) to a new location without updating your registered address with us, the Public Safety Answering Point (PSAP) may be unable to automatically identify your location when dialing 911.

More information is available at our E911 disclosure page.

Can I use the Internet and my voice service at the same time, or is it like dial up?

Yes! You can use the Internet and your voice service at the same time. While they both use the same network, there’s plenty of capacity to handle Internet and voice calls simultaneously.

Residential Service FAQs

 

How much does it cost to install Internet service?

Installation of fixed wireless service costs $100. Monthly service and the optional Wi-Fi router are billed separately. 

Are there limits to how much data I can use?

Colorado Central Telecom provides buffet-style, all-you can eat Internet service. That means you can use the Internet all you want without worrying about overage fees, throttled speeds or service interruption. So go ahead, watch that movie – it won’t cost you any extra.

Can I change my service after signing up?

If you want a faster connection, or decide you can make do with less, go ahead and make the change. We don’t tack on extra fees for changing service. Just call our friendly support staff at 719-937-7700 ext. 1 to review all of the options available and to update your account.

What if I'm going on an extended vacation?

We offer a $10/month service suspension mode for subscribers planning extended absences. Just call our friendly support line at 719-937-7700 ext. 1 and let us know you’ll be heading out of town, and we’ll take care of the rest. When you’re ready to return, give us another call and we’ll reactivate your service.

 

Business Services FAQs

Why should I choose Colorado Central Telecom?

Colorado Central Telecom sets itself apart with fixed wireless Internet, technology that gives our service more reach than DSL and more speed than satellite. It works by transmitting Internet from one of Colorado Central Telecom’s 20 towers to a dish mounted on the exterior of your business. It’s fast, it’s reliable and it’s easy to deploy. In addition to our technological advantage, Colorado Central Telecom is a local company that provides responsive customer service and technical support.

How reliable is your network?

Colorado Central Telecom understands the importance of reliability. Backhaul – the link between the network and the World Wide Web – is key to dependable service. Colorado Central Telecom built its network with stable backhaul in mind. In fact,  Colorado Central Telecom uses three independent backhaul providers to ensure a redundant connection that won’t let you down.

How does your latency rate compare to the competition?

Latency, or ping rate, measures how quickly Internet traffic moves from one point to another. The less time it takes, the better. Colorado Central Telecom beats the industry standard 60-millisecond latency with ping rates between 25-45 ms. Compared to satellite service, where latency rates can reach into the hundreds, and Colorado Central Telecom has the clear advantage.

What speeds do you offer?

Our standard packages come with download speeds of 4, 8 or 12 MBPS. While these speeds meet the needs of many businesses, Colorado Central Telecom understands that specialized services are sometimes required. We can customize Internet service to meet your needs, from high-capacity full duplex to extra upload speeds. Custom packages start at just $10/megabit.

Does your network reach my business?

Colorado Central Telecom’s growing 20-tower network covers much of Chaffee County and the upper San Luis Valley. A coverage map is available atwww.goubiquiti.com/wisps/colorado-central-telecom-llc . To tell whether Colorado Central Telecom can provide service to your home or business, just look outside. If you can see one of our towers, chances are good we can provide you with Internet. Our friendly staff can also check service availability at your location. Simply call 719-937-7700 ext. 1.

What type of equipment do you use?

Colorado Central Telecom’s network uses high-powered equipment from top vendors, including Motorola and Ubiquiti Networks. Signals are transmitted over the 5.8 GHz, 2.4 GHz and 900 MHz bands. On-premises equipment typically consists of a dish-like transmitter/receiver. In some instances, specialized equipment may be necessary to provide service.

Interested?

Our Internet and VoIP phone services aren’t just fast and reliable, they’re local. With Colorado Central Telecom, you get better service from people who care.