Colorado Central Telecom’s voice service includes unlimited local and long-distance calls to the US and Canada, and over 35+ advanced calling features, such as caller ID, call waiting, call forwarding, and voicemail. You can also keep your existing phone number or get a new local number. It’s up to you!

Yes! When you sign up for Colorado Central Telecom Voice, just notify customer service that you’d like to port your number. You’ll have to fill out a form authorizing the transfer, but we’ll take care of the rest.

Just make sure that you keep your existing phone service active until your number has been ported to Colorado Central Telecom Voice.

Voice over Internet Protocol (VoIP) may sound complicated, but our voice service is used in the same way as traditional telephones. You don’t have to get a fancy new phone to use Voice. Just plug your regular landline phone into our analogue telephone adapter (ATA), and voila! Your voice signals are converted into data so they can be transmitted over the Internet, and you have phone service over the same reliable network as your Internet. 

Whereas landline phone service uses a network of telephone wires, Colorado Central Telecom Voice calls are carried over the Internet.

The reliability of our network is our highest priority, but if you lose your Internet connection because of a power outage at your home, your Internet and voice services will not work.

You can protect against this by purchasing an inexpensive uninterruptible power supply (UPS), which provides a battery backup for your equipment. Voice service can also be affected by network outages.

Colorado Central Telecom will provide you with a small box called an Analog Telephone Adaptor, or ATA. This box will be delivered by mail with instructions or delivered by the field technician if you set up voice service and Internet at the same time.

Your Internet service plugs in on one side and your phone plugs in on the other side. Just connect your regular landline phone into the ATA and use it as usual.

No. Voice service runs over the internet, so you must have an internet connection to use it. That internet connection can be provided by Colorado Central Telecom or another provider.

Colorado Central Telecom’s voice service does support E911, but there are some important differences to be aware of in the event of an emergency because power failures and Internet outages will affect your ability to dial 911.

• As with all VoIP delivered phone services, Colorado Central Telecom Voice may not work during a power outage. This can be prevented by purchasing a battery backup, also called an uninterruptible backup power supply (UPS).
• Your voice service operates over the same network as your Internet service. As such, your voice service will not function in the event of an Internet outage or other service interruption, even if the battery backup is working.
• If you move your analogue telephone addapter (ATA) to a new location without updating your registered address with us, the Public Safety Answering Point (PSAP) may be unable to automatically identify your location when dialing 911.

More information is available at our E911 disclosure page.

Yes! You can use the Internet and your voice service at the same time. While they both use the same network, there’s plenty of capacity to handle Internet and voice calls simultaneously.

For Residential Users: Once the ATA has been installed, a working corded or cordless telephone may be connected. Then you can dial (star) *62 to set up and access your voicemail. You may be prompted to set up your voicemail PIN the first time you access the voicemail.

Voicemail may also be accessed, along with other phone settings (such as Call History or Call Forwarding options), in your Phone Service Web Portal from any computer. Using a web browser, go to http://Phone.ColoradoCentralTelecom.com and log in to access the options within the phone portal.

Colorado Central Telecom sets itself apart with fixed wireless Internet, technology that gives our service more reach than DSL and more speed than satellite. It works by transmitting Internet from one of Colorado Central Telecom’s 20 towers to a dish mounted on the exterior of your business. It’s fast, it’s reliable and it’s easy to deploy. In addition to our technological advantage, Colorado Central Telecom is a local company that provides responsive customer service and technical support.

Colorado Central Telecom understands the importance of reliability. Backhaul – the link between the network and the World Wide Web – is key to dependable service. Colorado Central Telecom built its network with stable backhaul in mind. In fact,  Colorado Central Telecom uses three independent backhaul providers to ensure a redundant connection that won’t let you down.

Latency, or ping rate, measures how quickly Internet traffic moves from one point to another. The less time it takes, the better. Colorado Central Telecom beats the industry standard 60-millisecond latency with ping rates between 25-45 ms. Compared to satellite service, where latency rates can reach into the hundreds, and Colorado Central Telecom has the clear advantage.

Our standard packages come with download speeds of 4, 8 or 12 MBPS. While these speeds meet the needs of many businesses, Colorado Central Telecom understands that specialized services are sometimes required. We can customize Internet service to meet your needs, from high-capacity full duplex to extra upload speeds. Custom packages start at just $10/megabit.

Colorado Central Telecom’s growing 20-tower network covers much of Chaffee County and the upper San Luis Valley. A coverage map is available atwww.goubiquiti.com/wisps/colorado-central-telecom-llc . To tell whether Colorado Central Telecom can provide service to your home or business, just look outside. If you can see one of our towers, chances are good we can provide you with Internet. Our friendly staff can also check service availability at your location. Simply call 719-937-7700 ext. 1.

Colorado Central Telecom’s network uses high-powered equipment from top vendors, including Motorola and Ubiquiti Networks. Signals are transmitted over the 5.8 GHz, 2.4 GHz and 900 MHz bands. On-premises equipment typically consists of a dish-like transmitter/receiver. In some instances, specialized equipment may be necessary to provide service.