Colorado Central Telecom VoIP Service 911 Disclosure and Notice Addendum
The Federal Communications Commission (“FCC”) requires that Chaffee County Telecom, LLC, d/b/a Colorado Central Telecom (hereinafter “Colorado Central Telecom”), like all Voice over Internet Protocol (“VoIP”) service providers: (1) inform its customers of the key differences between how Colorado Central Telecom’s VoIP Services work versus how 911 services work when accessed using a traditional landline telephone network; (2) obtain an affirmative (i.e. signed) form from its customers showing that they have read and understood these differences; and (3) to keep this form on file showing that you have received, read and understand this Colorado Central Telecom’s VoIP Service 911 Disclosure and Notice Addendum (hereinafter referred to as the “Addendum”). A copy of the FCC VoIP 911 Order establishing the notice and recordkeeping requirements contained in this Addendum is available at http://www.fcc.gov/cgb/voip911order.pdf and the FCC’s Consumer Guide for VoIP 911 is available at: http://www.fcc.gov/guides/voip-and-911-service. Colorado Central Telecom cannot provide Colorado Central Telecom VoIP Service until you have carefully reviewed this document, signed and dated it at the bottom. Please read this document carefully before you sign it.
By signing or electronically agreeing to this Addendum, you are affirmatively acknowledging that (1) you have read and understood this Addendum, (2) you understand that you may not be able to contact emergency services by dialing 9-1-1 using Colorado Central Telecom VOIP SERVICES, and (3) you understand that you must inform users of Colorado Central Telecom VOIP SERVICES that they may not be able to contact emergency services by dialing 9-1-1 using Colorado Central Telecom VOIP SERVICES.
For purposes of this Notice, “Colorado Central Telecom” means the subsidiary or subsidiaries of Colorado Central Telecom that provide(s) VoIP Services in Colorado. If you have any questions or concerns about the information contained in this Notice, please contact Colorado Central Telecom CUSTOMER SERVICE AT 719-937-7700
- Colorado Central Telecom VOIP 911 SERVICES MAY NOT OPERATE DURING A POWER OUTAGE. The analog terminal adapter (ATA) device that Colorado Central Telecom placed in your premises connects your Colorado Central Telecom broadband service to your telephone handset. It converts your voice and your dialing information into digital information that can be transmitted over Colorado Central Telecom’s broadband network and over the Internet to other VoIP, wireless mobile or wireline telephones. The ATA is powered by your home or business location’s electrical power. When the ATA loses power and shuts down, your voice and data services, including your ability to dial 9-1-1 will not work. Once power service is restored, you may be required to reset or reconfigure your equipment before you will be able to use Colorado Central Telecom VoIP Service to contact 911 services. You are responsible for providing an uninterruptible backup power supply if you wish to ensure continued operation of your computer, broadband Internet, VoIP services and other electrical equipment in the event of a power outage.
- COLORADO CENTRAL TELECOM VOIP 911 AND E911 SERVICES WILL NOT OPERATE IF YOUR BROADBAND CONNECTION IS DISRUPTED. You understand and acknowledge that service outages, interruptions or degradation, or termination or suspension for any reason, of service or connectivity (such as your broadband connection) provided by Colorado Central Telecom will prevent you from using the VoIP Services, even if the battery backup is working.
- COLORADO CENTRAL TELECOM VOIP 911 SERVICE CALLS MAY NOT COMPLETE OR MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST IF YOU DISABLE, DAMAGE OR MOVE THE EQUIPMENT TO A LOCATION OTHER THAN THE REGISTERED ADDRESS YOU PROVIDED TO COLORADO CENTRAL TELECOM WHEN SERVICE WAS INITIATED. You understand and acknowledge that VoIP 911 Service will not function if you move your device to a different street address or location other than your Registered Address. You also acknowledge that it may take several days for any change in address to be processed. Accordingly, you should notify Colorado Central Telecom Telephone in advance of any and all changes to your Registered Address by contacting Colorado Central Telecom CUSTOMER SERVICE AT 719-937-7700.
- EMERGENCY PERSONNEL MAY NOT BE ABLE TO IDENTIFY YOUR PHONE NUMBER IN ORDER TO CALL YOU BACK. You understand and acknowledge that public safety answering point (“PSAP”) and emergency personnel may not be able to identify your phone number in order to call you back if the call cannot be completed, is dropped or disconnected and/or if your VoIP 911 Service is not operational for any reason.
- COLORADO CENTRAL TELECOM VOIP 911 AND E911 SERVICE CALLS MAY BE DELAYED OR DROPPED DUE TO NETWORK ARCHITECTURE. You understand and acknowledge that, due to technical constraints, there is a greater possibility of network congestion and/or reduced speed in the routing of a 911 call made utilizing your equipment as compared to 911 dialing over traditional non-VoIP public switched telephone networks.
- IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING 911 AND E911 SERVICES AND YOU MUST INFORM USERS OF COLORADO CENTRAL TELECOM VOIP 911 AND E911 SERVICE OF THESE ALTERNATE MEANS. You will receive a set of stickers explaining 911 service limitations and these stickers should be placed on or near the equipment you use to access the VoIP 911 Service. If you require additional stickers, please contact Colorado Central Telecom CUSTOMER SERVICE AT 719-937-7700.
BY SIGNING THIS AGREEMENT YOU FURTHER AGREE THAT IN NO EVENT SHALL COLORADO CENTRAL TELECOM, ANY PARENT COMPANY, OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS OR ANY OTHER THIRD-PARTY PROVIDER OR VENDOR WHO MAY FURNISH SERVICES OR PRODUCTS TO YOU IN CONNECTION WITH THE VOIP SERVICES OR THE EQUIPMENT BE HELD LIABLE FOR ANY CLAIM, DAMAGE, OR LOSS WHATSOEVER ARISING FROM OR RELATING TO 911 DIALING AND YOU HEREBY VOLUNTARILY AND KNOWINGLY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION ARISING FROM OR RELATING TO 911 DIALING.
BY SIGNING THIS AGREEMENT YOU FURTHER UNDERSTAND AND AGREE THAT COLORADO CENTRAL TELECOM DOES NOT HAVE ANY CONTROL OVER WHETHER, OR THE MANNER IN WHICH 911 OR E911 CALLS USING THE VOIP SERVICES ARE ANSWERED OR ADDRESSED BY ANY LOCAL EMERGENCY RESPONSE CENTER. COLORADO CENTRAL TELECOM DISCLAIMS ALL RESPONSIBILITY FOR THE CONDUCT OF LOCAL EMERGENCY RESPONSE CENTERS AND THE NATIONAL EMERGENCY CALLING CENTER.
BY SIGNING THIS AGREEMENT YOU FURTHER AGREE THAT COLORADO CENTRAL TELECOM RELIES ON THIRD PARTIES TO ASSIST COLORADO CENTRAL TELECOM TO ROUTE 911 CALLS TO LOCAL EMERGENCY RESPONSE CENTERS. COLORADO CENTRAL TELCOM DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY IN THE EVENT SUCH THIRD PARTY DATA, EQUIPMENT, PERSONNEL USED TO ROUTE CALLS IS INCORRECT OR YIELDS AN ERRONEOUS RESULT.
I acknowledge that I have received, read and understand this Colorado Central Telecom VoIP Service 911 Disclosure and Notice Addendum. I represent and warrant that I am at least eighteen (18) years of age, that I have the legal right and ability to enter into this Agreement and that my name, user name, contact information and address information provided in order to obtain Colorado Central Telecom VoIP Service are true and correct.
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Why do I have to sign this?
VoIP phone service works differently than regular landline phones. It’s especially important to be aware of these differences during emergencies, because power failures and Internet outages will affect your ability to call 911 and other emergency services.
Colorado Central Telecom’s 911 Disclosure and Notice Addendum is intended to ensure all VoIP customers understand these limitations. The disclosure is also required by the Federal Communications Commission.
To that end, Colorado Central Telecom is requiring all VoIP customers to complete our 911 Disclosure and Notice Addendum. Colorado Central Telecom is also providing all our VoIP customers with ATA stickers describing the following must-know scenarios:
- As with all VoIP services, Colorado Central Telecom VoIP services may not work during a power outage. This can be prevented by purchasing battery backup, also called an uninterruptible backup power supply.
- Your VoIP phone operates over the same network as your Internet service. As such, your VoIP phone will not function in the event of an Internet outage or other service interruption, even if the battery backup is working.
- If you move your ATA box to a new residence without updating your registered address, 911 calls may not work correctly. They may fail to complete, or emergency personnel may be unable to identify your location.